Politique de remboursement

At Xorqav, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date of receipt to return an item. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, downloadable digital products, and items marked as final sale.

How to Initiate a Return

To initiate a return, please contact us at phantom99tigerking@outlook.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7–10 business days.

Late or Missing Refunds

If you have not received your refund within 10 business days, please first check your bank account, then contact your payment provider. If you still have not received it, contact us at phantom99tigerking@outlook.com.